Unfortunately, personalized items are non-returnable unless they arrive damaged or incorrect.

f you order the wrong size, we offer exchanges for all our customers. Just ship the item back to us at your own expense, and we will send you a replacement at no additional cost. Please email us at Info@kayluzltd.com to inform us about the exchange, and we will guide you through the process.

Yes, you can shower with our 925 silver and 18k gold/ stainless steel jewelry. However, we recommend removing other pieces before showering. Shampoo and lotion can make the stones temporarily cloudy, so it's best to keep them dry to maintain their sparkle and clarity.

RING SIZING CHART

Yes, we ship internationally. Please note that shipping times may vary depending on the destination.

No, you won't get a green finger from wearing our jewelry. All our pieces are made from high-quality materials such as 18k gold, stainless steel, 925 silver, and cubic zirconia and others, None of our products contain brass, which is typically the cause of green discoloration on the skin. Our materials are known for their durability and resistance to tarnish, ensuring that your skin remains unaffected and you can enjoy your jewelry without any concerns.

Customers are responsible for return shipping costs unless the return is due to a Kayluz Ltd error, such as a wrong item shipped or an item arrived damaged.

Yes, you can change or cancel your order within 24h . Please contact our customer support team for assistance.

To initiate a return, please contact our customer support team with your order number, the item(s) you wish to return, and the reason for the return. They will provide you with instructions on how to proceed.

Yes , for Limited Time.

To initiate a return, please contact our customer support team with your order number, the item(s) you wish to return, and the reason for the return. They will provide you with instructions on how to proceed.