Return Policy
Return PolicyAt Kayluz Ltd, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return eligible items within 14 days of receiving your purchase. Please carefully review the following return guidelines:
Eligibility for Returns:1.
Time Frame: You have 14 calendar days from the date you received your order to initiate a return.
2.
Condition: Returned items must be in their original, unworn, and unused condition with all tags and packaging intact. Items that show signs of wear, damage, or alteration may not be eligible for return.
How to Initiate a Return: Contact Us: To begin the return process, please contact our customer support team at
Info@Kayluzltd.com or
Info@Kayluzhome.com . Provide your order number, the item(s) you wish to return, and the reason for the return.
Return Authorization: Once your return is authorized, you will receive instructions on how to proceed with the return, including the return shipping address.
Return Shipping: Cost: Customers are responsible for return shipping costs unless the return is due to a Kayluz Ltd error (e.g., wrong item shipped or item arrived damaged).
Shipping Method: We recommend using a trackable and insured shipping method to ensure the safe return of your item.
Non-Returnable Items:Certain items are non-returnable for hygiene and safety reasons, including pierced earrings and intimate apparel. Please contact our customer support team for more information.
Damaged or Incorrect Items:If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order, and we will assist you in resolving the issue.
Contact Information:If you have any questions or need assistance with the return process, please contact our customer support team at
Info@Kayluzltd.comWe appreciate your business and strive to provide you with the best possible shopping experience. Thank you for choosing Kayluz Ltd.
