Shipping Policy

Shipping Policy

Shipping costs

  • Free shipping to the UK and EU on orders of £59 or more.
  • UK orders under £59: £3.95 standard delivery.
  • Other countries: you see the shipping price at checkout.

Personalised items

Personalised items are made to order. Please allow 7 days for crafting, plus delivery time.

Estimated delivery times

  • UK: 4-10 business days
  • Europe and surrounding countries: 4-12 business days
  • United States: 7-15 business days
  • Mexico: 7-15 business days
  • Australia and New Zealand: 7-12 business days
  • Canada: 9-12 business days
  • Rest of the world: 7-15 business days

These times are estimates, not fixed dates. Busy periods, customs checks or the carrier can cause delays.

Tracking

We send you a tracking code when your order is on its way. Tracking information can take 2 to 4 business days to appear after we send the code.

Questions about your order?

Email us at info@kayluzltd.com. We reply as soon as we can.